Refund policy
This Return & Refund Policy applies to products purchased through the Clean Solid Tattoos webshop.
1. Returns
We hope you love your purchase. If you're not completely satisfied, you can return it within 30 days of receiving your order, without giving a reason.
To return an item, please email us at info@cleansolid.com within 30 days of receiving your order.
Please include your order number and let us know which item(s) you would like to return. You do not need to provide a reason.
Once you've notified us, you have another 14 days to send the item(s) back.
You may inspect and try on products as you would in a physical store. Please handle items with care and return them in their original condition and packaging where reasonably possible.
If an item has been handled beyond what is necessary to establish its nature, characteristics and fit, you may be responsible for any resulting loss in value.
2. Free returns
Returns are free of charge. Please contact us before sending your return, so we can provide the correct return instructions and address.
If you receive an incorrect or defective product, we will of course also cover the return.
3. Non-returnable items
The statutory right of withdrawal does not apply to certain products, including:
- Products made to your personal specifications or clearly personalised for you, where the legal exception applies.
- Gift cards, where a statutory exception applies.
Limited-edition items and pre-orders are not automatically excluded from returns. Standard products purchased as part of a limited drop or pre-order can be returned under the same conditions as regular webshop purchases.
Tattoo services are not covered by this webshop return policy. Separate terms may apply to tattoo appointments and services.
4. Refunds
If you return your purchase, we will refund the amount paid for the returned product(s).
If you return your entire order, we will also refund the original standard delivery costs. Any additional costs for choosing a more expensive delivery method will not be refunded.
For partial returns, the original delivery costs will generally not be refunded.
Refunds will be made using the original payment method, unless otherwise agreed.
We will process your refund as soon as possible and no later than 14 days after receiving your return notification.
We may withhold the refund until we have received the returned products or you have provided proof of return, whichever occurs first.
5. Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@cleansolid.com.
Include your order number and, if possible, clear photos of the issue so we can help you quickly.
We will work with you to find an appropriate solution in accordance with your statutory consumer rights.
Your legal rights regarding defective or non-conforming products remain unaffected by this policy.
6. Exchanges
Would you like a different size or product?
Please contact us at info@cleansolid.com so we can check availability.
Exchanges are subject to stock availability. If a direct exchange is not possible, you can return the original item in accordance with this policy and place a new order.
7. Pre-orders and limited editions
Pre-order and limited-edition products are subject to the same 30-day return period as other webshop products, unless a specific statutory exception applies.
8. Contact
For any questions about returns, exchanges or refunds, please contact us:
Clean Solid Tattoos
Hooisteeg 2
5141 KH Waalwijk
The Netherlands
Email: info@cleansolid.com
Please contact us before sending a return so we can provide the correct return instructions and address.
